SmallBizGenius Analysis
Myvpro is an online retailer specializing in vaping products, including devices, e-liquids, and accessories. While some customers praise Myvpro for its fast shipping and competitive prices, a significant number report issues with customer service responsiveness and order fulfillment.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery
6.0/10Shipping experiences are highly variable. Some customers praise Myvpro for fast shipping, with orders arriving quickly and as expected, while others report significant delays, with orders taking weeks to arrive or never arriving at all. Some customers also report issues with tracking information being inaccurate or not updating.
30 reviews mention thisCustomer Service
5.0/10Customer service is a major pain point for many reviewers. Many report difficulty contacting customer service representatives, with emails going unanswered and phone lines being unresponsive. When customers do get in touch, they sometimes find the support unhelpful or slow to resolve issues.
28 reviews mention thisProduct Quality
7.0/10Product quality receives mixed feedback. Some customers report receiving faulty or defective products, such as vapes that don't charge or e-liquids that are expired, while others are satisfied with the quality of their purchases.
15 reviews mention thisOrder Fulfillment
5.5/10Several customers report issues with order fulfillment. Common problems include receiving incomplete orders, being charged for items that were not received, and receiving the wrong products.
12 reviews mention thisPricing & Value
8.0/10Many reviewers praise Myvpro for its competitive prices and good deals. Customers appreciate the affordability of the products and the availability of sales and discounts.
10 reviews mention thisPros & Cons
What Customers Love
"I got the best deal on nicotine pouch tins you will find anywhere."
"Fastest shipping great customer service: I reached out to customer service because I was weary of all the bad reviews and they answered immediately and got my package out same day as ordered."
"Lots of products to choose from, quick shipping, great customer service!"
"Website is very easy to navigate had no problem finding any products and the time from ordering to shipping was very quick!!!"
"I love the loyalty point system they have!! It's very helpful when low on funds!!"
Common Complaints
"I sent NUMEROUS emails asking for information and updates with no responses. I will NEVER order from them again."
"Took three weeks to receive part of my order and a month for them to even get a label for the other part of the order and they didn’t even have the correct item kept giving me bs excuses I highly recommend not going with this company"
"I placed an order, and only received 2 items I had originally ordered but was charged for all the items."
"2 vapes wouldn't charge when i received them. Put in a request to exchange them and its been well over a month with no responses from the company!!!"
"Don't expect a refund if your vape is faulty: Ordered a vape from them. The insides were rattling and the sensor seemed faulty, as it didn't recognize my 510 cartridges."
Common Questions About Myvpro
Answers derived from customer review patterns
Is Myvpro legit and trustworthy?
While Myvpro is a real online retailer, customer reviews suggest a lack of consistency in service. Some customers report positive experiences with fast shipping and accurate orders, while others describe significant issues with order fulfillment, product quality, and customer service responsiveness. The wide range of experiences indicates that while Myvpro is a legitimate business, its reliability may be questionable. Customers should weigh the potential for issues against the competitive pricing and product selection when deciding whether to order from Myvpro.
Based on 45 reviewsDoes Myvpro have good customer service?
Customer service is a major area of concern for Myvpro. Many reviewers report difficulty contacting customer service representatives, with emails going unanswered and phone lines being unresponsive. Even when customers do get in touch with customer service, they often find the support unhelpful or slow to resolve their issues. This lack of reliable customer support is a recurring theme in negative reviews and should be a significant consideration for potential customers.
Based on 28 reviewsIs Myvpro worth it for small business?
For small businesses, Myvpro presents a mixed bag. The competitive pricing and wide product selection could be attractive for businesses looking to source vaping products. However, the inconsistent customer service and order fulfillment issues raise concerns about reliability. A small business relying on Myvpro for supplies could face disruptions due to delayed shipments, incorrect orders, or difficulty resolving issues with customer service. Therefore, small businesses should carefully consider the potential risks before relying on Myvpro as a primary supplier.
Based on 15 reviewsWhat is Myvpro's return policy like?
Information about Myvpro's return policy is scarce in the provided reviews, but some customers mention difficulty obtaining refunds or replacements for faulty products. One reviewer was denied a refund because they had opened the box, even though the product was defective. This suggests that Myvpro's return policy may be restrictive, and customers should carefully review the terms and conditions before making a purchase. The lack of transparency and the reported difficulties with returns are potential drawbacks for customers.
Based on 5 reviewsLooking for Something Different?
Compare Myvpro against 91 similar lifestyle & perks options.
View Alternatives